Free Returns & Exchanges
We guarantee your satisfaction. If you are not happy with your order, we are
happy to accept a return or an exchange at no cost to you*. Products that
you return or exchange must be unworn. Shoebuy does not guarantee wear or
tear or any damage unrelated to the manufacturer. Whether you are making a
return or an exchange, Shoebuy will: Provide you a pre-paid shipping label
for your order to send your return item(s) back to us. Credit your full purchase
price for each item in the returned shipment to the credit card used to make
your purchase. For exchanges, charge the same credit card for the purchase
total of each new item. As always, Shoebuy will honor all promotions used
toward your original purchase and will ship the new item(s) to you free of
charge. * Shoebuy's Free Returns & Exchanges policy does not apply to orders
being returned from International locations (locations outside of the United
States) and APO/FPO locations, or orders placed on Shoebuy's Private Events
site, events.shoebuy.com.
FREE Returns:
If you are not 100% satisfied with your purchase, you can return your order
to the warehouse for a full refund. We believe that in order to have the best
possible online shopping experience, our customers should not have to pay
for domestic return shipping. So if for whatever reason you're not happy with
your purchase, just go through our easy self-service return process (via My
Account) to print out a free return label - your domestic shipping costs are
prepaid. (Self Service) Return Instructions With Zappos Retail, Inc.'s 365
day return policy, there are no special catches or exceptions. All we ask
is that you send the items back to us in the original packaging, and make
sure that the merchandise is in the same condition. Return With Zappos.com
- It's Easy: You can return your purchase for up to 365 days from the purchase
date. Products must be in the condition you received them and in the original
box and/or packaging. Return shipping is absolutely FREE. You will be provided
with a pre-paid UPS domestic or USPS domestic label to return the purchase
to us.* Please do not send your purchase back to the manufacturer. Once your
return is received and inspected by the fulfillment centers (usually within
72 hours of receipt),your refund will be processed and a credit will be automatically
applied to your credit card or original method of payment within 7 days. Please
note that depending on your credit card company, it may take an additional
2-10 business days after your credit is applied for it to post to your account.
*Please note to use our pre-paid labels, shipments must be sent from the United
States.
Return/Exchange Instructions Customer satisfaction is our
#1 priority at Masseys. If you are not completely satisfied with your purchase,
please send your item(s) back to us within 120 days and we’ll promptly handle
your refund or exchange. Returned items must be in their original and unworn
condition. (Sorry, shipping and processing charges are non-refundable.) So,
we offer you two easy ways to handle the return and exchange process Return/Exchange
Using SmartLabel® Return/Exchange On Your Own Return/Exchange Using SmartLabel®
(Most Convenient) To make returns even easier, our SmartLabel® shipping and
processing option doesn't require payment up front. Simply leave your package
for your postal carrier to pick up and we will deduct the SmartLabel® cost
from your credit. Instructions included in package. Return/Exchange On Your
Own Complete and enclose the RETURN FORM located on the back of your PACKING
SLIP and indicate whether the item is a return or an exchange. Address Package
To: Masseys 128 W. River Street Chippewa Falls, WI 54774
America's favorite place to shop for Authentic Comfort footwear
offers easy returns for however you like to shop: In our stores, with our
catalog or on our website. We guarantee your 100% satisfaction. If you are
not happy with your purchase for any reason, we will be happy to accept a
return or exchange. Choose whichever method of return is most convenient for
you: by mail to TheWalkingCompany.com or to any one of our stores nationwide.
Click here for Nationwide Store Locator. You can return unworn shoes for up
to 30 days from the date received. Shoes must be in the condition you received
them and in the original box. Returns must be accompanied by your original
sales receipt. Credit Card purchases will be credited to the original purchase
credit card account. Cash and Check purchases over $100 - a check will be
issued and mailed from our corporate office within 15 business days of returned
item. Purchases paid by check below $100 may not be returned for cash until
10 days after purchase. For unworn merchandise returned without receipt, we
will offer an exchange or store credit at the lowest selling price within
the last 30 days. We cannot accept returns of final clearance or special-order
items.
Return/Exchange Instructions Customer satisfaction is our
#1 priority at Maryland Square. If you are not completely satisfied with your
purchase, please send your item(s) back to us within 120 days and we’ll promptly
handle your refund or exchange. Returned items must be in their original and
unworn condition. (Sorry, shipping and processing charges are non-refundable.)
So, we offer you two easy ways to handle the return and exchange process Return/Exchange
Using SmartLabel® Return/Exchange On Your Own Return/Exchange Using SmartLabel®
(Most Convenient) To make returns even easier, our SmartLabel® shipping and
processing option doesn't require payment up front. Simply leave your package
for your postal carrier to pick up and we will deduct the SmartLabel® cost
from your credit. Instructions included in package. Return/Exchange On Your
Own Complete and enclose the RETURN FORM located on the back of your PACKING
SLIP and indicate whether the item is a return or an exchange. Address Package
To: Maryland Square 1350 Williams Street Chippewa Falls, WI 54774
We know that sometimes you need to exchange or return an
item. We've made it as easy as 3 simple steps! Refund Policy* - To return
your purchase for a refund: 1. For a refund all products must be returned
within 30 days from the day they were received 2. Shoes must be returned in
“Like New” condition. 3. Products must be returned in their original packaging.
4. Incomplete returns are not entitled to refund, exchange, or store credit.
5. Must complete return form with reason for return. 6. Only purchases directly
from Gravity Defyer or GravityDefyer.com are entitled for refund. 7. Shipping
and handling charges are not refundable. Exchange Policy** - To exchange for
a different size, color or style: 1. For a exchange all products must be returned
within 30 days from the day they were received. 2. Shoes must be returned
in “Like New” condition. 3. Products must be returned in their original packaging.
4. Incomplete returns are not entitled to exchange. 5. Must complete exchange
form with reason for return. 6. Only purchases directly from Gravity Defyer
or GravityDefyer.com are entitled for exchanges. 6-month Limited Warranty
- If product cannot be worn as a result of a defect in materials or workmanship,
Gravity Defyer will replace the shoes with the same style or equivalent Gravity
Defyer Shoes: 1. Gravity Defyer Shoes are warranted against defective materials
or workmanship for up to 6 months from date of receipt 2. Warranty is valid
provided that the shoes have received adequate maintenance, have suffered
no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment
or excessive wear 3. Improper fit is not valid criteria for warranty. Misuse,
abuse or alteration of product voids warranty. 4. $15.00 shipping and handling
for each pair of shoes to be replaced under warranty is the customer’s responsibility.
Please send Credit Card Information, Check or Money order with your shoes
to process warranty replacement. Return & Exchanges Process: Step 1 – Complete
the Return & Exchange Form Print out the Return & Exchange Form (PDF) Clearly
mark whether you would like a return or an exchange. Please fill out the form
completely including your order number and the item(s) you are returning and
the reason for your return or exchange. Step 2 - Repack It Pack and seal your
return merchandise securely. Double-check to ensure you have all proper documentation
inside, including the Return & Exchange From. Step 3 – Ship It Remember to
get a tracking number! † Mail Returns to: Gravity Defyer Warehouse 20837 Nordhoff
Street Chatsworth CA, 91311 Still have Questions? Give us a call! Phone: 800-478-4703
* Shipping and handling charges are non-refundable. ** Gravity Defyer reserves
the right to substitute merchandise of equal or higher value, if the requested
merchandise is unavailable. † Gravity Defyer is not responsible for items,
lost or damaged by your chosen carrier. Please allow up to 30 days from the
time the item is received for your account to be credited, or an in-house
exchange to be processed. For refunds allow 1-2 billing cycles for the credit
to appear on your statement.
